Responisble Gaming (Dama N.V)

GENERAL

Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who may lose control over their gambling. Before starting to play, it is important to realise that gambling should never be seen as a source of income or a way to recover from debts. It is helpful to monitor both the time and money spent on gambling daily.

We are committed to creating a safe and responsible gaming environment in line with the Curaçao Gaming Control Board’s LOK standards. Our platform provides tools and resources to help players stay in control, including Personal Limits, Self-Exclusion, and access to trusted support organisations.

If you notice that gambling is interfering with your daily life or you are spending more than you can afford, we strongly encourage you to take action. Use the responsible gaming features available on our platform and seek help when needed.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole such as Cooling off and Self-Exclusion limits. This functionality can be accessed within your account in the “Personal Limits” section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected] or contact us via live chat/ contact us form.

Players have the option to set the following limits to control their behaviour:

Deposit Limits: Players can set limits on the amount they deposit into their accounts within a specified period (daily, weekly, or monthly).

Wagering Limits: Players may also set limits on the amount they are willing to wager. Please note, that wagering limits do not apply to sports betting.

Loss Limits: Players can establish limits on the total amount they are willing to lose within a specified period (daily, weekly, or monthly). Once the set limit is reached, further gambling activity will be restricted until the next period begins.

Session Time Limits: Players can set a limit on the amount of time they wish to spend on gambling activities during each session. Once the limit is reached the player will be reminded that the Session time limit is reached with the pop up.

Cooling-Off Limit: You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately.

Self-Exclusion Limit: You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. However, we still can process your withdrawal manually upon your request. Please note that all KYC procedures shall be done prior to withdrawal.

RESPONSIBLE GAMBLING INFORMATION

If you feel like you developed problem gambling or just want to check on yourself, please answer the following questions honestly to determine whether you have it or not. These questions are designed to help identify early warning signs of problematic gambling behavior.

Have you ever felt you should cut down on your gambling?
Have people ever annoyed you by criticizing your gambling habits?
Have you ever felt guilty about your gambling?
Have you ever had a morning "eye-opener" to steady your nerves or recover from gambling losses?
Have you ever gambled to get money so you can pay debts?
Has your gambling made you careless about the welfare of yourself or your family?
Have you ever borrowed money or sold anything to gamble?
Has your gambling ever caused you any health problems?

Interpreting the Results:

0 Yes Answers: Gambling behavior appears healthy and under control.
1 Yes Answer: It would be better to reach our support out for further assistance.

In case if you wish to go further, GamCare or Gamblers Anonymous tests are also an option.

EXTERNAL HELP

If you or someone you know may be struggling with gambling, we encourage you to seek support from professional organizations, including:

PROTECTION OF MINORS

The Casino strictly prohibits access to individuals under the age of 18. We use all available methods to prevent minors from registering or playing. Proof of identity may be requested at any time, and access will be denied to any user who cannot verify their age.